Refund Policy

 

We want you to love your handmade string art from JauniiArts! If something’s not quite right, we’re here to help. Here’s how our refund and return policy works:

🧵Custom Orders
Custom or personalized orders are non-refundable, since they’re made just for you.
However, if your custom item arrives damaged or there’s a mistake on our end, we’ll happily fix it or send a replacement at no extra cost.

Returns & Refunds (Non-Custom Items)
We accept returns on ready-made, non-custom items within 7 days of delivery.

To be eligible:
• Item must be unused and in its original condition
• You must contact us within 7 days
• Return shipping is paid by the customer

Once we receive and inspect your returned item, we’ll issue a full refund (excluding original shipping costs).

Damaged or Wrong Items:
•  If your order arrives damaged or incorrect:
• Please contact us within 48 hours of delivery
• Send clear photos of the item and packaging
• We’ll send a replacement or offer a full refund — no worries!

We Cannot Accept Returns For:
• Custom or personalized items
• Items damaged after delivery due to misuse or accidents
• Returns sent without contacting us first

Need Help?
We’re just a message away and happy to help!

Email: info@jauniiarts.com
Phone: +92 333 9967111